Return Policy

Amber Bath Co. Return Policy

At Amber Bath Co., we are committed to your satisfaction and stand behind the quality of our handmade products. If for any reason you’re not completely happy with your purchase, we’re here to help.

Returns

  1. Eligibility:

    • Returns are accepted within 30 days of the purchase date.
    • Products must be unused, unopened, and in their original packaging.
    • Sale items and personalized/customized orders are not eligible for returns.

  2. Process:

    • Email us at AmberBathCo@gmail.com with your order number and the reason for the return.
    • We will provide instructions and a return shipping address.

  3. Return Shipping:

    • Customers are responsible for return shipping costs unless the product arrived damaged or defective.
    • We recommend using a trackable shipping service to ensure safe delivery.

Refunds

  1. Approval:

    • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  2. Processing:

    • Approved refunds will be issued to your original payment method within 5-7 business days.
    • Shipping fees are non-refundable.

Exchanges

  1. Damaged or Defective Items:

    • If you receive a damaged or defective item, please contact us at AmberBathCo@gmail.com within 7 days of delivery.
    • We’ll send a replacement free of charge or provide a full refund.

  2. Process:

    • Include photos of the damaged item and your order number for faster processing.

Non-Returnable Items

For health and safety reasons, the following items are non-returnable:

  • Opened skincare products.
  • Soaps or body products that have been used.
  • Gift cards.

Contact Us

We’re here to help! If you have any questions about your return, exchange, or refund, reach out to us at amberbathco@gmail.com for more information.